Terms & Conditions
This Agreement is a contract between the customer (“You”) and Euraco Finefood Pte Ltd (Company Reg No. 198701100N), a company incorporated in Singapore and having its registered address at Blk 219 Henderson Road #01-03 Singapore 159556 (“the Company”). Please review the following terms and conditions of use, which govern your use of the site. By completing the customer registration process and/or placing an order at ShopEuraco, you acknowledge that you have read and understood the terms and conditions of this Agreement and agree to be bound by the same. The Company reserves the right to modify the terms and conditions herein without notice. Your continued use of the ShopEuraco or the services of the Company after any such changes constitutes your agreement to such changes.
You must be 18 years of age or older to register, and to purchase alcohol within Singapore and on the ShopEuraco. By placing an order on the Company’s website, you confirm that you are at least 18 years old. By registering an account, you agree to provide information about yourself that is true, accurate, current, and complete in all respects. It is your responsibility to ensure that changes to your personal details are updated immediately.
The Company reserves the right to suspend or cancel your registration.
If your personal identifiable information changes, or if you no longer desire our services, you may correct, update or request for your personal data to be removed by emailing: email@example.com
2. Intellectual Property
The contents of the Company’s website are protected by copyright, trademarks, database right and all relevant intellectual property rights. You may retrieve and display the contents of the Company’s website on a computer screen, store such contents in electronic form on disk or print one copy of such contents for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise copy, modify, distribute, transmit, publish, reproduce, repost, create derivative works or in any way use for commercial purposes any of the materials or contents on the Company’s website without its written permission.
3. Accuracy of Content
The Company shall exercise reasonable care in ensuring that the contents of its ShopEuraco are correct to the best of its knowledge.
4. Delivery Terms
4.1. Free delivery within mainland Singapore and Sentosa Island for all orders S$150 and above. For orders less than S$150, there will be a delivery fee of S$30. We strive to deliver all orders within 3 working days. Once an order has been placed, our team will contact you to schedule the earliest possibly delivery slot. Should you not hear from us within 1 working day, kindly contact our office at 6276 5433. Please ensure that an authorised representative will be present during delivery as re-deliveries will be subject to additional charges.
4.2. Standard delivery time is from 10am to 4pm (Monday to Friday) excluding weekends and public holiday.
4.3. Inaccurate order or address details will result in delay and re-delivery. Re-delivery fee will be imposed.
5. Exchange and Returns
5.1 Customers are advised to, and shall be deemed to have inspected all products upon delivery.
5.2 All exchange or refund will have 3 working days exchange or return period.
5.3 To be eligible for a return, product must be unused, in original packaging and the same condition received by customer.
5.4 To be eligible for an exchange, product shall be replaced only if they are defective or damaged.
5.5 All exchange or refund requests must be accompanied by proof of purchase. We reserve the right to reject any exchange or returns deemed unfit or unreasonable.
6. Payment Terms
You shall make full payment for the goods upon placement of your order on our ShopEuraco. Delivery of your order will only be made once full payment for the goods has been received by the Company.
Orders can be paid through credit cards.
7. Pricing and Product Information
7.1. Prices quoted for all goods and services are in Singapore Dollars (SGD), inclusive of Goods and Services Tax (GST). The Company reserves the right to vary the prices of its goods and services without notice to you. All prices provided on the ShopEuraco are in Singapore Dollars (“S$”). All prices provided on the site are inclusive of Goods and Services Tax which shall be borne by you. You shall pay for the products and/or services at the time an order is made. Payment shall be made by way of debit/credit card.
7.2. The Company shall make every effort to ensure that the prices, details and sizes of products are correct. Not all product sizes will correspond exactly to the description offered. Actual weight may vary up to +10% to the nearest size and price.
7.3. The Company reserves the right to vary the prices of its goods and services without prior notice to you.
8. Promotion Code
8.1. Valid for products at original price only, unless otherwise stated.
8.2. Not exchangeable for cash.
8.3. Strictly valid on the stated date only. No extension of the promotion date will be entertained.
8.4. No combination of other promo codes, discounts, vouchers or promotions is allowed.
8.5. Only can use on our ShopEuraco before you check out.
8.6. The management reserves the right to amend terms & conditions without prior notice. In the event of any dispute, the management’s decision is final.
9. Availability of Goods
All orders placed on the ShopEuraco are subject to the Company’s acceptance of the order and availability of the goods at the time of order. In the event that the goods ordered are not available, the Company shall contact you through the means you have provided it at registration to inform you of alternative options.
In the event you choose not to accept our suggested alternatives or change your original order, we will ship out the available products less the unavailable products and refund the amount to you as applicable.
Customer would not be able to change or cancel the order any time after payment has been made. We seek your understanding that the delivery slots are allocated systematically and food products are temperature controlled products hence if an order is cancelled, or if no one is at the delivery location to receive the order, ShopEuraco reserves the right to deny any refunds for the products purchased and charge a re-delivery or cancellation fee of S$25.
All Goods shall remain the property of the Company until payment and delivery is done. Placing an order on the ShopEuraco does not constitute a contract. A contract is made only when the Company accepts your payment/order and processed your order. The Company reserves the right to decline acceptance of your order.
12. Insurance and Liability
The Company shall be responsible for insuring the Goods until the customer’s delivery and/or instructions for receipt have been completed. Risk of loss of or damage to the Goods passes to you at the time of delivery.
The Company shall not be liable for any fault or deterioration in the Goods it sells to you after its delivery to you as a result of fair wear and tear, wilful damage, accident, negligence by you or any third party, or from your inappropriate handling or storage.
13. Additional Terms and Conditions
From time to time, the Company may offer other services, special offers, discounts, or promotions not specifically referred to in the terms and conditions provided herein. By accepting the services, special offers, discounts, or promotions, you agree to be bound by additional terms and conditions.
Any special offer are offered on a first come first served basis and are non-returnable/refundable/exchangeable. Products bought from a sale will not be eligible for any further case discount other than the initial saving shown.
14. Provisions are Severable
Each provision of this Agreement is severable; if any one or more provisions contained in this Agreement shall be deemed invalid, unlawful or unenforceable in any respect under any applicable law, the validity, legality and enforceability of the remaining provisions contained herein shall not in any way be affected or impaired.
You agree to defend, indemnify and hold the Company harmless from and against any and all claims, damages, costs and expenses, including legal fees arising from or related to your use of this website, or your breach of any representation, warranty, or other provisions of this agreement.
16. Force Majeure
Neither party shall be liable to each other for failure in the performance of any of the obligations imposed by the terms and conditions on this website arising from an act of God, war, sabotage, rebellion, riots, hostile activities, interruptions of transportation or inability to obtain necessary labour, materials of facilities, default of any supplier, acts of governmental or quasi-governmental authorities, regulations or restrictions imposed by law, regulations or by court action, fires, explosion, floods, storms or other catastrophes, (whether or not the kind described herein) over which the affected party has no reasonable control and which is of such nature as to make timely compliance impracticable.
17. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Singapore. By accessing this ShopEuraco, you irrevocably submit to the non-exclusive jurisdiction of the Singapore courts.
18. Data Policy
The personal data we collect from you or via third parties may be used by us, or shared with or transferred to third parties (including related companies, third party service providers and their service providers and related companies, companies located both inside and outside your home country, third party sellers and other users), for certain purposes, which include but are not limited to the following:
18.1. To facilitate your use of the Services or access to the Platform;
18.2. To respond to your queries, feedback, claims or disputes, whether directly or through our outsourced customer service agents;
18.3. To process orders, you submit through the Platform (Payments that you make through the Platform for products, whether sold by us or a third-party seller, will be processed by our agent);
18.4. To deliver the products you have purchased through the Platform, whether sold by us or a third-party seller. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier), whether the product is sold through the Platform by us or a third-party seller;
18.5. To update you on the delivery of the products, whether sold through the Platform by us or a third-party seller, and for customer support purposes;
18.6. To compare information, and verify with third parties in order to ensure that the information is accurate;
18.7. To ascertain your identity for fraud detection purposes;
18.8. To facilitate the takedown of prohibited and controlled products from our Platform;
18.9. To administer your account (if any) with us;
18.10. To verify and carry out financial transactions in relation to payments you make online;
18.11. To audit the downloading of data from the Platform;
18.12. To improve the layout or content of the pages of the Platform and customise them for users;
18.13. To identify visitors on the Platform;
18.14. To carry out research on our users’ demographics and behaviour;
18.15. To provide you with information we think you may find useful or which you have requested from us, including information about our or third-party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes;-
- To display your name, username or profile on the Platform;
- To allow other users to identify you (via the "Find my friends" or any other similar function) as a user of the Service, to allow you to find other users and to connect with them on the Platform, and to support the socializing function of the Services;
- To promote the Services and use information that you give to us, such as user-generated content (including video content) that you can choose to upload or broadcast on our Platform and will be assessible on the internet and may be shared by the public (the latter of which is not within our control), as part of our advertising and marketing campaigns to promote the Platform;
- To process any complaints, feedback, enforcement action and take-down requests in relation to any content you have uploaded to the Platform;
- To display on scoreboards on the Platform in relation to campaigns, mobile games or any other activity;
- To derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information;
- To send you marketing or promotional materials about our or third-party sellers’ products and services from time to time (unless you choose to opt-out from receiving these materials); and
- We may also conduct automated decision-making processes in accordance with any of these purposes.
19. Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org. If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
20. Website Security
The Company makes all reasonable endeavours to ensure the integrity and security of the server. The Company do not guarantee that the server will be free from unauthorised use or hacking. Shopify website, App and Service may be subjected to limitations, delays and other problems inherently and in any such event, ShopEuraco shall not be liable for any loss, liability or damage, which may be incurred as a result.